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UK and European Union
By law, customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products.
If for any reason you wish to return your purchase, we are happy to offer a refund or an exchange as long as this is requested within 14 days of receiving your delivery. Goods must be returned to us in a condition which reflects that you have taken all reasonable care of the goods, and accompanied by the delivery note. Shipping charges on returned merchandise are at the customer's expense and we recommend registered post as we will not be responsible for goods lost or damaged in transit. Return postage will be refunded only if goods are faulty or an error has been made on our part.
It is advisable to cancel the order in writing where possible as this leaves a more durable record for you and The Fire Place Fife, should any disputes arise.
To cancel your purchase within the seven-working-day cooling-off period, please email
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giving the reason for the return. Or call us on 01592 745 786.
We will then reply to you and provide you with a full refund if applicable.
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